This Refund & Returns Policy applies to all purchases made on astrodigitalstock.com from FULL DIGITAL SOLUTIONS SRL (“Astro Digital Stock”, “we”, “us”).
1. Digital products & the right of withdrawal
All products sold on the Site are digital and delivered electronically, with immediate access on purchase. Under EU consumer law (Directive 2011/83/EU), the 14-day right of withdrawal does not apply to digital content once delivery has begun with your prior express consent. By completing a purchase and accessing or downloading the content, you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal.
2. When we do offer refunds
We want you to be happy with your purchase. We will consider a refund if:
- The product is faulty, corrupted, or materially not as described, and we cannot fix or replace it within a reasonable time.
- You were charged in error or charged twice for the same product.
- A membership renewed after you cancelled, or renewed due to a technical fault on our side.
3. When we cannot offer refunds
- You changed your mind after downloading or accessing the content.
- You bought the wrong product but the correct one was delivered as described.
- You did not use your membership during the paid period.
- Your device or software is incompatible, where compatibility requirements were stated.
4. Memberships
You can cancel your membership at any time from your account area. Cancellation stops future renewals; you keep access until the end of the period you already paid for. We do not provide partial refunds for unused time, except where required by law or covered by section 2.
5. How to request a refund
Email support@astrodigitalstock.com within 14 days of purchase with your order number and a description of the problem (screenshots help). We aim to respond within 3 business days. Approved refunds are issued to your original payment method via Stripe, usually within 5–10 business days.
6. Contact
Need help with an order? We’re here: support@astrodigitalstock.com.